Roles & Responsibilities

As a Summit Ambassador, you play a crucial role in creating a welcoming and enjoyable experience for every guest who visits The Summit. Your enthusiasm and dedication make you an essential part of our mountain community.

    • Guest Interaction: Be the friendly face that greets our guests at all base areas. Your warm welcome and willingness to assist are key to making each visitor feel at home.

    • Provide Directions & Information: Help guests navigate The Summit, from lift locations to finding their way to the best runs or facilities. Your knowledge of the mountain is invaluable in guiding them.

    • Share Mountain Updates: Keep guests informed of daily conditions, events, and any relevant news happening at The Summit. You are a trusted source of information for everything happening around the resort.

    • Problem-Solving: Be ready to handle questions, resolve minor guest concerns, and direct any larger issues to the appropriate team members.

    • Safety Awareness: Keep an eye out for safety concerns in your area. Whether it’s reminding guests of safe mountain practices or alerting ski patrol, you play a part in maintaining a safe environment.

    • Morning Check-In: Arrive at your assigned base area on time, ready to begin your shift with a smile. Check in with your team leader for any important updates.

    • Peak Hours Presence: During busy times, your visibility is key. Spread out at base areas, ski lifts, and popular gathering spots to assist as many guests as possible.

    • Afternoon Wrap-Up: Before the end of your shift, make sure to check in with the team leader, share any relevant observations, and wrap up your duties for the day.

    • Professionalism & Friendliness: Always represent The Summit with a positive attitude, even on the busiest or most challenging days.

    • Engagement: Take the initiative to approach guests who look like they might need assistance. A simple smile or hello can make a big difference.

    • Teamwork: Collaborate with your fellow Ambassadors and other resort staff to ensure a seamless guest experience.

    • Knowledgeable Resource: Stay up-to-date on mountain conditions, special events, and any operational changes. Use the resources provided to be a well-informed guide for our guests.

    • Flexibility: Be prepared to adapt to changing conditions or needs. Every day on the mountain is different, and your ability to go with the flow is a key part of what makes you great at your job.

Thank you for your commitment to enhancing the guest experience at The Summit!

Your passion, knowledge, and friendly demeanor are what make our Ambassador program so special! Keep being the face that guests look forward to seeing on the mountain.

For additional resources, check out the following: